By Nele M on 14 June 2019 | Purchase not verified

Almost a year ago we bought a car here. At the time we didn't know much about cars so we didn't carry out any kind of inspection, so the blame might be partially ours. However, our ignorance about cars must have been obvious and they used that to sell us a dud car. It drove well enough for a couple of months, but then it started to break down. One week after the purchase, we started to notice several scratches appearing that had been covered at the time of purchase by cheap paint. A couple of days of rain later, they had all been uncovered. A couple of months in, the power steering failed and we had to pay almost £1000 to replace the steering pump. Then the battery failed which we replaced and then the lock on the boot broke off. Later on the window got stuck and we couldn't close it anymore, and then the battery failed again and the steering rack needed replacing as well. We finally had to give up and just sold it to a scrapyard. Very disappointed with the car and the dealership.

Reply from WEST LONDON MOTORS LTD on 23/06/19

Good afternoon, we are sorry about your unacceptable experience however we believe that you have put review on the wrong company as there're few companies that have very similar name to us .. (it wouldn't be right for us to mention the names of the companies). WEST LONDON MOTORS(WLM) values customer service. We respects customer rights before & after sell & work closely with trading standards to come with the best solution for the customer. We welcome all types of inspections and we are very transparent about it as this is displayed in our office. We give 3 to 24 months warranty depending on car to car & offers, with an option to upgrade & add add-ons. You have mentioned that you faced problems from 2nd month and your 1st action should have been to get hold of us, the warranty company or trading standards. If you still think that we sold you this car, email us with car details & we will contribute towards your loses. Our contact details can be found on our website.

By Susan I on 04 June 2019 | Purchase not verified

Really Helpful...Delighted with my car which I bought the end of April.. no pressure ! Highly recommended..I waited to give my views ,as it takes a couple months to really confirm that the car I bought is really as good as I first thought! Its actually better !!!

By Joanne W on 12 May 2019 | Purchase not verified

Professional service, very helpful, highly recommend

By Gary D on 15 March 2019 | Purchase not verified

Having been to various large franchise dealerships over the years I've come to expect a hard sell from a pushy salesman who is easily distracted and just wants me out of the way to sell something new and more expensive. With West London Motors it is the complete opposite ! It was the most pleasant experience I've had buying a car in a really long time. There was no hard sell and the team were only too happy to help. Its now delivered and sitting on my driveway. Everything they said they would do was done. The little car is to be my daughters first. WLM, Thanks for making it a pleasant experience

By Coben W on 08 March 2019 | Purchase not verified

Great customer service, highly recommended, well mannered staff, great range of cars

By G. G on 16 September 2018 | Purchase not verified

The owners are polite and trustworthy - this gave me the confidence I needed to make sure I was making the right choice. They offered a no pressure sales approach and were happy to negotiate to a price that was fair and reasonable in my opinion. Their price offered for the part-ex of my MB A-class was more than others but was in-keeping with the motoring industry valuation. I have to yet to see how reliable the Toyota IQ I purchased yesterday is but first impressions are good. A great little car and a simple, straightforward purchasing process. Highly recommend.

By Kian P on 15 September 2018 | Purchase not verified

If you want to buy a car right and with genuine people you should take a visit to West London Motors as they are hassle free and do not try force you into purchasing the car they let you take as much time as you want with the car and dont rush the process of purchasing at all.

Reply from WEST LONDON MOTORS LTD on 11/03/19

Thank you for choosing West London Motors.

By Sam L on 15 September 2018 | Purchase not verified

Great service over the phone and face to face. Got my car delivered for a very good price. And they paid me more for my part ex then we buy any car. Thank you guys, and good luck for the future!!!

By Alex B on 09 September 2018 | Purchase not verified

The staff will work with you to come to an agreed price that you're comfortable with.. No pressure at all, even on my first visit. Knowledgeable staff and keep their promises!

By Nusrat H on 01 September 2018 | Purchase not verified

Wanted a second hand car for a reasonable price; not only got what I wanted but enjoyed the experience due to the friendly staff. Thank you very much for your amazing service.