By Susan S on 27 December 2021 | Purchase not verified

Excellent service

By mark d on 26 October 2021 | Purchase not verified

Nam and the team really looked after us . He was not pushy and fulfilled all that was agreed during sale. I have now had the vehicle approx 6 weeks and I am really please with it . So Thanks Guys

By Anonymous on 11 October 2021 | Purchase not verified

One year on I still was covered under warranty

Reply from WEST LONDON MOTORS LTD on 20/02/22

Happy days

By Anonymous on 14 September 2021 | Purchase not verified

I bought a car from this dealer after seeing positive reviews. They give a perception they are a quality dealership but I would be very wary about buying from this outfit after the experience I have had.

Reply from WEST LONDON MOTORS LTD on 22/02/22

Good afternoon, we are sorry about your unacceptable experience however we believe that you have put review on the wrong company as there're few companies that have very similar name to us .. (it wouldn't be right for us to mention the names of the companies). WEST LONDON MOTORS(WLM) values customer service. We respects customer rights before & after sell & work closely with trading standards to come with the best solution for the customer. We welcome all types of inspections and we are very transparent about it as this is displayed in our office. We give 3 to 24 months warranty depending on car to car & offers, with an option to upgrade & add add-ons. You have mentioned that you were given a bad perception about the company can you please elaborate on that and tell us were we went wrong and how we improve on that. If you still believe that you have brought the car from us please contact us and ask to speak to after sales manager and we can happily compensate for any loss and even consider a good well payout. If you still think that we sold you this car, email us with car details & we will contribute towards your loses. Our contact details can be found on our website.

By Anonymous on 29 August 2021 | Purchase not verified

Awful company, bought my car from them about a month ago and about a week after having it started to notice issues they slyly covered up. First the front bumper had been glued on as the from end had been damaged and hidden, the front left wheel arch is also damaged. The paint work on the car had been damaged in numerous places and they covered it up with silicone spray to make it look nice and shiny. The car had badly scratched alloys which they said they were going to fix before delivery, the car got delivered 2 days late with the alloys still damaged to which they said they would arrange them to be fixed which they still haven’t a month later. I wouldn’t mind if the car was cheap but it was £15k. Would not recommend, in fact would tell you to avoid I repeatedly asked for images of any damages and never got any.

Reply from WEST LONDON MOTORS LTD on 22/02/22

Good afternoon, we are sorry about your unacceptable experience however we believe that you have put review on the wrong company as there're few companies that have very similar name to us .. (it wouldn't be right for us to mention the names of the companies). WEST LONDON MOTORS(WLM) values customer service. We respects customer rights before & after sell & work closely with trading standards to come with the best solution for the customer. We welcome all types of inspections and we are very transparent about it as this is displayed in our office. We give 3 to 24 months warranty depending on car to car & offers, with an option to upgrade & add add-ons.If you still believe that you have brought the car from us please contact us and ask to speak to after sales manager and we can happily compensate for any loss.If you still think that we sold you this car, email us with car details & we will contribute towards your loses. Our contact details can be found on our website.

By Camille G on 24 August 2021 | Purchase not verified

Bought my first car there back in June and I absolutely love it. Very profesional and amazing customer service. Highly recommend.

By Sam R on 16 April 2021 | Purchase not verified

I bought my first ever car from these guys (Suzuki Swift 2014). Really good customer service and honest staff. They don't have an aggressive selling approach which seems to b rare with this industry. The car had 2 MOT advisories (2 wheels worn), but they actually fitted new tyres on before delivering! They also polished off any existing paint wear/ minor marks that were on the car from the previous owner. The delivery to Leeds was also free, flexible and on time too! I also got an 18 month warranty rather than 12 months as promised, so I appreciate that! So yeah, definitely would use these guys again!

By Maria I on 26 January 2021 | Purchase not verified

Really good guys. Went above and beyond with their service. Were brilliant at answering my calls and my queries. Love my new car. Thank you for making this easy. Highly recommend

By Laura P on 18 December 2020 | Purchase not verified

Gave it a month to write a review as I wanted to make sure the car runs well and everything was legit as their location showed behind a pub which put me off a bit however never judge a book by its cover . I used the “view at home service” which was really convenient specially during this pandemic. LOVE THE CAR! AMAZING SERVICE! HIGHLY RECOMMENDED!!

By Jess W on 06 September 2020 | Purchase not verified

Good, honest dealers with excellent after-sales care. They went above and beyond the call of duty to resolve a problem we had with buying our first car, and we are very satisfied with our purchase. Would highly recommend.