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020 81158267 | 07377 440255
830 UXBRIDGE ROAD, Hayes, Middlesex, UB4 0RR

Customer reviews of WEST LONDON MOTORS LTD

At WEST LONDON MOTORS LTD we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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All 102 customer reviews

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  • 5

    Excellent customer service

    By H H on 09 March 2020 | Purchase not verified

    This company is just outstanding. I put a deposit on a car for my daughter birthday gift they kept the car for me for 9days and delivered the car for 5pm on the birthday as promised. They went out of their way to put a ribbon on the car and get my daughter some accessories for the car as a gift. Thank you so much to the team at west London motors

  • 5

    Great Service. Really nice car.

    By Adrian F on 03 November 2019 | Purchase not verified

    Excellent, Staff very helpful, Nothing was to to much trouble.

  • 5

    100% would go back to buy & would always recomend

    By Adam R on 22 September 2019 | Purchase not verified

    After looking at so many cars and going to different dealership we came across West London Motors. So professional and we had all the time to make our decision after we test drove 4 cars. 3 month after purchasing my car I am still happy with it and would happily recommend West London Motors to my friends and family. Thanks again to all the team at west London Motors for making our car buying experience so easy

  • 5

    Highly recommend

    By Ellie J on 22 August 2019 | Purchase not verified

    Excellent customer service - I was not put under any pressure and made to feel at ease. The sales team were extremely helpful - able to clearly explain the details of the car I was purchasing. They were professional but friendly and gave me a great deal. Would highly recommend!

  • 5

    Professional, helpful and considerate dealership

    By Neena K on 18 August 2019 | Purchase not verified

    We are a bit worried about buying a second-hand car but all the team at West Cars, particularly George and his lovely boss put us at ease and provided us with a service second to none. Not only did George take us for a test drive immediately but they answered all our questions, putting us at ease. They even went the extra mile, allowing us to pay a deposit and leave the car with them for nearly two weeks as we were going on holiday. They charged nothing extra for this and upon our return we were able to pick the car up the next day, having had an MOT done for a year. When there was something I was querying with the car a few days later, I was immediately put through to the mechanic who assured me it was something perfectly normal from the air conditioning unit. I would definitely recommend West Cars to friends and family as they will not try and oversell you a car but will do everything they can to make the pain of buying a car as painless as possible. Thank you West Cars!.

  • 5

    A++ very good garage

    By Jason J on 13 August 2019 | Purchase not verified

    Excellent customer service, very polite and helpful and good quality cars. Ty vm for a good buying experience.

  • 5

    Great Astra

    By Umzak J on 28 July 2019 | Purchase not verified

    Very happy with a stress free buying experience and excellent customer service.

  • 5

    Great test-drive, sales and after-sales experience

    By Eugene C on 10 July 2019 | Purchase not verified

    Our experience in buying our Nissan Qashqai from West London Motors was a very pleasant experience. As with many of the other reviews on this page, we appreciated that Nam and his colleague gave us the time and space needed to ask all the questions we had, without being pushy with his sales. He was very reasonable in our negotiations and held to his word in relation to promises about servicing and parts. He gave us the impression that he was being upfront and transparent about the pros and cons of the particular car we test drove, and understood our needs in a car. All round a very enjoyable experience, which gave us confidence to drive the car from the garage on the day!

  • 5

    Luxury service for a luxury brand

    By John S on 25 June 2019 | Purchase not verified

    Overall the experience was fabulous. The dealer was very informative and patient with all of my questions. I felt very comfortable the whole time. Luxury service for a luxury brand.

  • 5

    Been sold a dud car!

    By Nele M on 14 June 2019 | Purchase not verified

    Almost a year ago we bought a car here. At the time we didn't know much about cars so we didn't carry out any kind of inspection, so the blame might be partially ours. However, our ignorance about cars must have been obvious and they used that to sell us a dud car. It drove well enough for a couple of months, but then it started to break down. One week after the purchase, we started to notice several scratches appearing that had been covered at the time of purchase by cheap paint. A couple of days of rain later, they had all been uncovered. A couple of months in, the power steering failed and we had to pay almost £1000 to replace the steering pump. Then the battery failed which we replaced and then the lock on the boot broke off. Later on the window got stuck and we couldn't close it anymore, and then the battery failed again and the steering rack needed replacing as well. We finally had to give up and just sold it to a scrapyard. Very disappointed with the car and the dealership.

    Reply from WEST LONDON MOTORS LTD on 23/06/19

    Good afternoon, we are sorry about your unacceptable experience however we believe that you have put review on the wrong company as there're few companies that have very similar name to us .. (it wouldn't be right for us to mention the names of the companies). WEST LONDON MOTORS(WLM) values customer service. We respects customer rights before & after sell & work closely with trading standards to come with the best solution for the customer. We welcome all types of inspections and we are very transparent about it as this is displayed in our office. We give 3 to 24 months warranty depending on car to car & offers, with an option to upgrade & add add-ons. You have mentioned that you faced problems from 2nd month and your 1st action should have been to get hold of us, the warranty company or trading standards. If you still think that we sold you this car, email us with car details & we will contribute towards your loses. Our contact details can be found on our website.